If the order's "Ships On" date (as outlined in your confirmation email) is 3 or more days away, you can cancel your own order, (pending your order hasn't already entered the food maker's fulfillment process). Follow the simple steps in this help article.
The restaurants and small food makers we work with are experiencing an unprecedented amount of orders, which makes it difficult for them to pull an order that has already entered their production and fulfillment process. Therefore, we are unable to guarantee a cancellation or modification of an order that is shipping in less than 3 days.
If your inquiry is received less than 3 days of your order shipping, or if your order is placed within 3 days of the scheduled ship date, we will do everything in our power to accommodate your request. Changes or cancellations may not be possible if the order you are inquiring about has already entered the fulfillment process. Due to order surges, our partner shops can begin the fulfillment process a few days before your order is ready to ship.
If you need to edit the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, the carrier requires one business day to process the change, which may delay the package. Goldbelly is not responsible for delays in transit caused by address modification.
There are no returns, modifications, or cancellations allowed on any items once shipped.