Some of our partner restaurants, small shops, and food makers have reported slight delays in orders they are currently fulfilling, due to the expected disruptions in supply chains affecting all industries during the COVID-19 pandemic. Our restaurants and food makers are continuing to operate following the safest of standards to ship their food nationwide, but some supplies & packaging (necessary for cross-country shipping of food) have longer lead times than usual. Therefore, some orders may ship 1-5 days later than planned. Again, this has been the case with some food makers, not all.
In addition, carriers are experiencing higher than normal volumes. We're receiving reports of packages being delayed at different FedEx and UPS hubs around the country. Its important to us that customers' orders arrive as close to the chosen delivery date as possible, therefore we are taking precaution, arranging for some orders to deliver 1-2 days early in case of any delays. You can read more about our shipping policy here.
We greatly appreciate your patience and understanding during these unprecedented times. The Goldbelly team is working around the clock with our food makers to ensure that you receive your order as close to your desired delivery date as possible. For up to date shipping details, we encourage you to view your order status on your Goldbelly Account by clicking on My Orders and viewing the ship and delivery date noted on your order. Or, please contact our Customer Support team with specific questions—we are here to help!