COVID-19 Response Time Delays: Please note that we're currently experiencing high volumes. Our food concierge team is working hard to respond to customers as soon as possible.
If the order's "Ships On" date (as included in your confirmation email) is 3 or more days away, you can cancel your own order. Follow the simple steps in this help article.
To cancel an order that is shipping in less than 3 days, or to edit / reschedule an order, you must submit a request to our customer care team. Please include your order number for faster service.
Because our partner shops make all food items per order, we are unable to guarantee the changes to orders set to ship within 5 days of your first request. The restaurants and small food makers we work with are experiencing a high surge in orders, which can make it very difficult for them to pull an order that has already entered their production and fulfillment process.
If your inquiry is received less than 5 days of your order shipping, or if your order is placed within 5 days of the scheduled ship date, we will do everything in our power to accommodate your request. In some cases changes or cancellations will not be possible due to reasons out of our control, such as production and shipping schedules.
If you need to edit the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, the carrier requires one business day to process the change, which may delay the package. Goldbelly is not responsible for delays in transit caused by address modification.
There are no returns, modifications, or cancellations allowed on any items once shipped.