If the order's "Ships On" date (as included in your confirmation email) is 3 or more days away, you can cancel your own order. Make sure you are logged into your Goldbelly account and follow the simple steps below:
1. Click on your "Check Status" button in your confirmation email.
2. Click the button next to your order number. If there is no carat button on the page, that means that a cancellation is not possible because the order has entered production.
3. Click on "Cancel Order"
4. Use the drop-down to select a reason for your cancellation. Then click "Save & Continue"; and then "Yes, Cancel Item". (See example below.)
5. Your Order is now canceled!
If you're looking to cancel an order that is shipping in less than 3 days, you must submit a cancellation request and our team will do everything in our power to accommodate your needs. In some cases, changes or cancellations will not be possible due to reasons out of our control. You can read more about our order cancellation deadline and policy here.
Need help canceling a subscription, reach out to email@example.com or call us (1-888-675-6892) for further assistance.