TLDR: We're here 7 days a week across chat, email, text, and phone. Hours may vary during the holiday season. Text Support and Phone Support will be unavailable July 4th-July 5th.
Goldbelly Support Hours
If you're inquiring about an existing order, please have the following details on hand for faster service:
- Order number (found in confirmation email)
- Delivery address
- Email associated with order
-
Name and phone number associated with account
During busy holiday periods, we may experience a significant increase in volume. To make sure we can support as many customers as possible, our hours for support may be adjusted. We'll always keep this page updated with the latest availability so you know when to reach us!
Chat Support
Our chat customer support hours are:
- 9am-8pm ET, Monday-Sunday
Chat with Goldbelly Support from goldbelly.com or help.goldbelly.com by using the Icon located on the bottom right of your screen. Looking for support outside operation hours? Our Chatbot can assist and will escalate you to support to receive a response once business hours resume if needed.
Email Support
Our email customer support hours are:
- 8am-9pm ET, Monday-Sunday
Email us at support@goldbelly.com at any time. Please note that our agents work to respond to messages in a timely manner and we will respond to you as quickly as possible.
Text Support
Goldbelly Text/SMS support hours are:
- 9am-8pm ET, Monday-Sunday
Goldbelly Text/SMS can be reached at 1-61-TXT-BELLY (1-618-982-3559)
In observance of Independence day Goldbelly Text Support will be unavailable on Saturday, July 4th and Sunday, July 5th. Normal business hours will resume on Monday, July 6th.
Phone Support
Our phone support hours are:
- 9am-8pm ET, Monday-Friday
- 10am-6pm ET, Saturday and Sunday
Goldbelly support can be reached at 888-675-6892.
In observance of Independence day Goldbelly Phone Support will be unavailable on Saturday, July 4th and Sunday, July 5th. Normal business hours will resume on Monday, July 6th.