You can contact us by using the Submit a Request form anytime outside of support hours. We appreciate your patience and look forward to assisting you!
If you're inquiring about an existing order, please have the following details on hand for faster service:
- Order number (found in confirmation email)
- Delivery address
- Email associated with order
- Name and phone number associated with account
Email Support
Our email customer support hours are:
- 8am-9pm EST, Monday-Friday
- 8am-8pm EST, Saturday-Sunday
Email us at support@goldbelly.com at any time. Please note that our agents work to respond to messages in a timely manner and we will respond to you as quickly as possible.
Chat Support
Our live chat customer support hours are:
- 9am-8pm EST, Monday-Sunday
Chat with us live by clicking the blue "Chat" icon on the lower right corner of your browser as you are shopping. Please note if the icon is unavailable during support hours, it means that all of our live chat agents are busy assisting other customers.
Text Support
Our text message support hours are:
- 9am-8pm EST, Monday - Sunday
Text us at 1-61-TXT-BELLY (1-61-898-23559). Any messages sent outside this timeframe will be answered as soon as possible. Please note that message and data rates from your carrier may apply.
Phone Support
Our phone support hours are:
- 9am-8pm EST, Monday-Friday
- 10am-6pm EST, Saturday-Sunday
We can be reached at 1-888-675-6892 for phone support. Please note that at this time there is no option to leave a voicemail and we recommend reaching out to us via email or via the Submit a Request form outside business hours.