GENERAL QUESTIONS

CORPORATE GIFTS & SERVICES

• How can I place an order for gifts to be delivered to multiple addresses?
• I need to send corporate gifts but am not sure what to send. Can someone help?
• What type of orders can Goldbelly's corporate services help with?
• Can I order a large quantity and have it delivered to my office for an event, or to distribute the gifts myself?
• What is the deadline to place a corporate order?
• Is there a quantity limit for Goldbelly corporate orders?

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SUPPORT HOURS

• What are Goldbelly's email support hours of operation?
• Can I reach Goldbelly's customer support team by phone?
• I have tried to contact support@goldbelly.com and received no response

SHIPPING

• What are Goldbelly's shipping rules + policies?
• Where does my order ship from?
• Can I ship to a PO Box, or are there delivery restrictions?
• Does Goldbelly ship overseas?
• How long will it take to receive a shipment?
• How is my food packed and shipped?

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DISCOUNTS & PROMOS

• Discount, Promo Code & Rewards Points Rules
• Goldbelly Zoom Class Terms & Conditions
• How do I apply my promo code to my order?

ABOUT GOLDBELLY

• What is Goldbelly?
• Does the food sold on Goldbelly come from each individual shop?
• How does Goldbelly pick the products that are featured on the site?
• How can I provide feedback?
• Do you taste test all of the products you sell on Goldbelly?

ORDERS

• How do I cancel my order?
• What is the deadline to reschedule, edit, or cancel an order?
• I can't select the delivery date I need for my order
• How far in advance should I place my order?
• How will I know when my order has shipped?
• Is it safe to order during the COVID-19 outbreak?

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GIFTS

• I received my package as a gift and it arrived damaged or incorrect
• Will prices be included on the packing slip?
• I'm sending my order as a gift, who lets the recipient know it's coming?
• I'm sending my order as a gift, does it require a signature for delivery?
• My gift recipient missed their delivery

SUBSCRIPTIONS

• Goldbelly Subscriptions Exclusive Offer Terms
• Can I customize my subscription?
• What Are The Terms of Your Subscriptions?

PAYMENT

• Can I pay by check or money order?
• How do I know my personal and credit card information is secure?
• What credit cards do you accept?
• When will my card be charged for a future-dated order?
• Why do I see a $1 charge?
• Why was my credit card declined?

REFERRALS & REWARD POINTS

• How Does the Referral System Work?
• How Does the Belly Rewards Program Work?

ISSUES AFTER DELIVERY

• My item(s) arrived damaged. What do I do?
• My order is missing something or contains the wrong item(s)
• My order arrived thawed or warmer than expected
• I sent my order as a gift and the recipient was not available or didn’t open the package in time
• I received my package as a gift and it arrived damaged or incorrect
• What is your Return Policy?

PREP INSTRUCTIONS

• How do I find prep/storage instructions for my order?