# Goldbelly

> Goldbelly knowledge base – help articles and documentation.

## MY ORDERS & DELIVERY

- [What is Goldbelly's Return Policy?](https://help.goldbelly.com/en_us/what-is-goldbelly's-return-policy-B1oCWFtrGg.md): 
- [My order will arrive a day after my requested delivery date. Will it still be fresh?](https://help.goldbelly.com/en_us/my-order-will-arrive-a-day-after-my-requested-delivery-date.-will-it-still-be-fresh-HJcCWtFrGe.md): 
- [My order was sent to the wrong address!](https://help.goldbelly.com/en_us/my-order-was-sent-to-the-wrong-address!-SyYRZtFrMl.md): 
- [What happens if I sent a gift and the recipient was not available or didn’t open the package in time?](https://help.goldbelly.com/en_us/what-happens-if-i-sent-a-gift-and-the-recipient-was-not-available-or-didn't-open-the-package-in-time-rkYRYYHzx.md): TLDR   Give your recipient a headsup that something delicious is on its way  fresh food gifts are best enjoyed the moment they land Although we cannot cover
- [What do I do if my order arrived thawed or warmer than expected?](https://help.goldbelly.com/en_us/what-do-i-do-if-my-order-arrived-thawed-or-warmer-than-expected-BJORWFYSfl.md): TLDR  Some thawing is normal for frozen items  check the product page for what to expect Refrigerated orders are good to go as long as they arrive cool to th
- [What do I do if my order is missing something or contains the wrong item(s)?](https://help.goldbelly.com/en_us/what-do-i-do-if-my-order-is-missing-something-or-contains-the-wrong-item(s)-ryw0YYHMg.md): 
- [What do I do if my Item(s) arrive damaged?](https://help.goldbelly.com/en_us/what-do-i-do-if-my-item(s)-arrive-damaged-SkDCbFKHzg.md): 
- [How do I find prep/storage instructions for my order?](https://help.goldbelly.com/en_us/how-do-i-find-prepstorage-instructions-for-my-order-Sy8AWKKSGg.md): TLDR   Scan the QR code on your packing slip or visit the product page on Goldbellycom and scroll to InstructionsStorage Need more help Reach out to our s
- [Where can I edit my order?](https://help.goldbelly.com/en_us/where-can-i-edit-my-order-H1BAWKFBfe.md): 
- [How do I cancel my order?](https://help.goldbelly.com/en_us/how-do-i-cancel-my-order-ByHRWYFBGe.md): TLDR  Click View Order in your confirmation email or  My Orders  in Goldbelly to log in and view your order status From there you can cancel using the E
- [How do I update my gift message?](https://help.goldbelly.com/en_us/how-do-i-update-my-gift-message-ByVCWYFBMl.md): TLDR  Click View Order in your confirmation email or  My Orders  in Goldbelly to log in and view your order status From there you can add or update your 
- [How do I update my estimated delivery date?](https://help.goldbelly.com/en_us/how-do-i-update-my-estimated-delivery-date-rym0tYSMe.md): TLDR  As long as your Ships On date is more than 3 days out log in and head to  My Orders  to find your order then select Edit Order  Edit Delivery Dat
- [How will I know when my order has shipped?](https://help.goldbelly.com/en_us/how-will-i-know-when-my-order-has-shipped-rJ7AYKSzx.md): 
- [How do I modify my order?](https://help.goldbelly.com/en_us/how-do-i-modify-my-order-HyG0tFSzg.md): 
- [How do I check the status of my order?](https://help.goldbelly.com/en_us/how-do-i-check-the-status-of-my-order-ByRbKYrGe.md): 
- [What credit cards do you accept?](https://help.goldbelly.com/en_us/what-credit-cards-do-you-accept-r1ckfYKrGx.md): 
- [What forms of payment do you accept?](https://help.goldbelly.com/en_us/what-forms-of-payment-do-you-accept-SktkfKFBGx.md): 
- [What is your refund or return policy?](https://help.goldbelly.com/en_us/what-is-your-refund-or-return-policy-HJY1ztFrMx.md): 
- [How do I apply my promo code or gift card to my order?](https://help.goldbelly.com/en_us/how-do-i-apply-my-promo-code-or-gift-card-to-my-order-B1uJzFYrGe.md): 
- [How far in advance do I place my order for delivery?](https://help.goldbelly.com/en_us/how-far-in-advance-to-i-place-my-order-for-delivery-HkPyMYFSzg.md): TLDR   For holidays and special occasions we recommend ordering 12 days ahead of when you need it  a little buffer goes a long way in case of any unexpected
- [What gift card options does Goldbelly offer?](https://help.goldbelly.com/en_us/what-gift-card-options-does-goldbelly-offer-r1U1MFYrGe.md): 
- [Goldbelly New Customer Welcome Offer](https://help.goldbelly.com/en_us/goldbelly-new-customer-welcome-offer-BkIJzKYHGe.md): A minimum purchase of  100  is required to redeem the offer excluding tax and shipping  Offer valid new Goldbelly customers only  Receive  40 off  your fi
- [Can I Send Gifts to Multiple Recipients Via Self-Service?](https://help.goldbelly.com/en_us/can-i-send-gifts-to-multiple-recipients-via-self-service-SJH1ftFHfl.md): Yes You can now send gifts to 2 or more recipients in a single checkout session making it easy to share the same gift with multiple people at once     How It
- [Discount, Promo Code & Rewards Points Rules](https://help.goldbelly.com/en_us/discount-promo-code-and-rewards-points-rules-HyVkftKrGl.md): 
- [Goldbelly National Restaurant Month 2026 "Earn $50 Voucher" Promotion Terms & Conditions](https://help.goldbelly.com/en_us/goldbelly-national-restaurant-month-2026-"earn-dollar50-voucher"-promotion-terms-and-conditions-H1bkfKtrGl.md): 

## MY ACCOUNT

- [How Do Belly Reward Points Work?](https://help.goldbelly.com/en_us/how-do-belly-reward-points-work-S11JfYFSMg.md): TLDR   Earn 5 points for every dollar you spend on goldbellycom and redeem them for discounts on future orders A few restrictions apply  see below   Earni
- [How many Belly Reward Points do I have?](https://help.goldbelly.com/en_us/how-many-belly-reward-points-do-i-have-SJykMFYrMe.md): 
- [How do I redeem my Belly Reward Points?](https://help.goldbelly.com/en_us/how-do-i-redeem-my-belly-reward-points-rJA0KKSfg.md): TLDR   Log in add items to your cart and look for the Belly Reward Points icon at the top of your cart to apply an eligible reward at checkout     A few thi
- [Cameron's Seafood Account FAQs](https://help.goldbelly.com/en_us/cameron's-seafood-account-faqs-HkpAWYYSzl.md): What about my Camerons Seafood EGift Card can I still use it   Yes Your Camerons Seafood EGift Card is still redeemable  Please  contact Goldbelly Suppo
- [Get Maine Lobster Account FAQs](https://help.goldbelly.com/en_us/get-maine-lobster-account-faqs-SJa0ZFFHfl.md): What about my Get Maine Lobster EGift Card can I still use it   Yes Your Get Maine Lobster EGift Card is still redeemable  Please  contact Goldbelly Suppo
- [How do I modify my Goldbelly account details?](https://help.goldbelly.com/en_us/how-do-i-modify-my-goldbelly-account-details-SJ3RbttBfe.md): 

## PLACING AN ORDER

- [How big are Joe's stone crab claws by size and how many should I order?](https://help.goldbelly.com/en_us/how-big-are-joe's-stone-crab-claws-by-size-and-how-many-should-i-order-HkMeMYFHzg.md): 
- [How are Joe's stone crab claws shipped and how should they be stored?](https://help.goldbelly.com/en_us/how-are-joe's-stone-crab-claws-shipped-and-how-should-they-be-stored-rk7lfKFrzx.md): 
- [How do I place an order for Joe's Stone Crab?](https://help.goldbelly.com/en_us/how-do-i-place-an-order-for-joe's-stone-crab-ryzgMFtSMl.md): 
- [Do I have to serve my items the same day they arrive?](https://help.goldbelly.com/en_us/do-i-have-to-serve-my-items-the-same-day-they-arrive-ryxMttBGe.md): 
- [Can I get notified when this "coming soon" product is available?](https://help.goldbelly.com/en_us/can-i-get-notified-when-this-"coming-soon"-product-is-available-HJWlGYKrMe.md): 
- [What should I do if the item I want is sold out?](https://help.goldbelly.com/en_us/what-should-i-do-if-the-item-i-want-is-sold-out-HylxzKYrMx.md): 
- [I can't select the delivery date I need for my order](https://help.goldbelly.com/en_us/i-can't-select-the-delivery-date-i-need-for-my-order-BJlxGYKrGe.md): 
- [Why was my credit card declined?](https://help.goldbelly.com/en_us/why-was-my-credit-card-declined-H11gGFKrMe.md): 
- [How do I know my personal and credit card information is secure?](https://help.goldbelly.com/en_us/how-do-i-know-my-personal-and-credit-card-information-is-secure-SkC1ftKSGx.md): 
- [What is Affirm and how do I use it?](https://help.goldbelly.com/en_us/what-is-affirm-and-how-do-i-use-it-BJAJzFFSze.md): 
- [If the total amount for my purchase changes, how does this impact my payment plan with Klarna?](https://help.goldbelly.com/en_us/if-the-total-amount-for-my-purchase-changes-how-does-this-impact-my-payment-plan-with-klarna-r1pyGtFrze.md): 
- [What is Klarna and how do I use it?](https://help.goldbelly.com/en_us/what-is-klarna-and-how-do-i-use-it-rkTyGFFHGl.md): 
- [When will my card be charged for a future-dated order?](https://help.goldbelly.com/en_us/when-will-my-card-be-charged-for-a-future-dated-order-HyhkfFKrze.md): 
- [Why am I being charged sales tax on my order?](https://help.goldbelly.com/en_us/why-am-i-being-charged-sales-tax-on-my-order-BJo1GtFBzl.md): 
- [Can I change my payment method once I’ve placed an order?](https://help.goldbelly.com/en_us/can-i-change-my-payment-method-once-i've-placed-an-order-HkiJfttSMg.md): 

## SHIPPING AN ORDER

- [What do I need to prepare for a Adult Signature 21+ Products delivery?](https://help.goldbelly.com/en_us/what-do-i-need-to-prepare-for-a-adult-signature-21+-products-delivery-BJ0lzFtSMe.md): TLDR   For deliveries that include 21 items someone needs to be home to sign and show a valid ID Accepted forms include a US drivers license state ID o
- [Does my package require a signature or will it be left at the door?](https://help.goldbelly.com/en_us/does-my-package-require-a-signature-or-will-it-be-left-at-the-door-BJTgfYtSGx.md): 
- [What happens if my recipient isn't home and misses their delivery?](https://help.goldbelly.com/en_us/what-happens-if-my-recipient-isn't-home-and-misses-their-delivery-S1TgfFYSzx.md): TLDR   Letting your recipient know something is on the way  or sharing their tracking info  is the simplest way to make sure its enjoyed as intended For pa
- [How is my food packed and shipped?](https://help.goldbelly.com/en_us/how-is-my-food-packed-and-shipped-r12gztFHfx.md): 
- [Why can't Goldbelly's fresh produce products be shipped to my address?](https://help.goldbelly.com/en_us/why-can't-goldbelly's-fresh-produce-products-be-shipped-to-my-address-rJjgMttSGg.md): TLDR   Agricultural laws limit fresh produce shipping to certain states including Arizona California Florida Georgia Hawaii Louisiana and Texas Check t
- [Are there any addresses Goldbelly cannot ship to?](https://help.goldbelly.com/en_us/are-there-any-addresses-goldbelly-cannot-ship-to-BJigGtKBMe.md): 
- [If I request a specific delivery date should I expect my item on that day?](https://help.goldbelly.com/en_us/if-i-request-a-specific-delivery-date-should-i-expect-my-item-on-that-day-BkqxMtYSMe.md): 
- [Why was my order not delivered on the scheduled arrival date?](https://help.goldbelly.com/en_us/why-was-my-order-not-delivered-on-the-scheduled-arrival-date-Hy5eMYYHfe.md): 
- [Can I specify the exact time I want my package delivered?](https://help.goldbelly.com/en_us/can-i-specify-the-exact-time-i-want-my-package-delivered-BJYeMtKHMe.md): 
- [What are Goldbelly's shipping rates?](https://help.goldbelly.com/en_us/what-are-goldbelly's-shipping-rates-BJOxzYFHzl.md): TLDR   Shipping is calculated at checkout based on your item destination and delivery date Alaska Hawaii and Canada may have additional fees Many items s
- [Why don't all items ship free?](https://help.goldbelly.com/en_us/why-don't-all-items-ship-free-rywxfKFHfe.md): TLDR   Shipping costs vary by delivery address fulfilling shop and delivery date Surcharges apply for Hawaii Alaska Canada and Saturday delivery and som
- [Where does Goldbelly ship to?](https://help.goldbelly.com/en_us/where-does-goldbelly-ship-to-HkveGKYrMe.md): 
- [Where do Goldbelly orders ship from?](https://help.goldbelly.com/en_us/where-do-goldbelly-orders-ship-from-H1UlGFtHze.md): 
- [What is Goldbelly's Shipping Policy?](https://help.goldbelly.com/en_us/what-is-goldbelly's-shipping-policy-HkSlzYtHfg.md): 
- [Why do some packages take longer to arrive?](https://help.goldbelly.com/en_us/why-do-some-packages-take-longer-to-arrive-B1reMttBze.md): 

## GIFT & SUBSCRIPTION ORDERS

- [Subscription Terms and Conditions](https://help.goldbelly.com/en_us/subscription-terms-and-conditions-B1MWGFYSGe.md): 
- [What do I do if the gift I received arrived damaged or incorrect?](https://help.goldbelly.com/en_us/what-do-i-do-if-the-gift-i-received-arrived-damaged-or-incorrect-BJWbzYKrfe.md): 
- [How does a gift recipient know their order has shipped?](https://help.goldbelly.com/en_us/how-does-a-gift-recipient-know-their-order-has-shipped-BkbzYKBfl.md): TLDR   Its on the purchaser to keep the recipient in the loop but adding the recipients email at checkout means theyll get shipping updates automatically 
- [Will prices be included somewhere in my package?](https://help.goldbelly.com/en_us/will-prices-be-included-somewhere-in-my-package-BJgbMtFHzx.md): TLDR   Nope  prices are never included in the package    Never Pricing only appears on the confirmation email sent to the purchaser so your package is alwa
- [How do I check my gift card balance?](https://help.goldbelly.com/en_us/how-do-i-check-my-gift-card-balance-rJxGtFSzl.md): TLDR   Chat with our Belly Bot for the quickest answer Just click the chat icon in the bottom right corner of most pages and Belly Bot will pull up your balan

## E-GIFTING

- [How do I cancel an E-Gift I ordered?](https://help.goldbelly.com/en_us/how-do-i-cancel-an-e-gift-i-ordered-r1SftFrzl.md): TLDR   Purchasers can cancel before the gift email sends Find the option in My Orders Once its been sent cancellation isnt available but recipients can
- [How do I exchange the E-Gift I received?](https://help.goldbelly.com/en_us/how-do-i-exchange-the-e-gift-i-received-rkrWMYYHzg.md): TLDR    If youd like to swap your EGift for something else you can exchange it for Goldbelly credit  just click Redeem Your Gift in your gift email the
- [How Do I Redeem an E-Gift I received?](https://help.goldbelly.com/en_us/how-do-i-redeem-an-e-gift-i-received-HkEbGKtHzx.md): TLDR    Check your email click Redeem Your Gift create a Goldbelly account and enter your shipping address and delivery date Note that shipping fees and 
- [How can I check if my recipient received their Gift via E-mail?](https://help.goldbelly.com/en_us/how-can-i-check-if-my-recipient-received-their-gift-via-e-mail-SJ4GFYBGl.md): TLDR   Log in to My Orders to see your EGift status including when the email was sent and whether its been redeemed Need to resend it Head to recipient de
- [How does Goldbelly's Send by Email feature work? Can I send a gift without choosing the delivery date or address?](https://help.goldbelly.com/en_us/how-does-goldbelly's-send-by-email-feature-work-can-i-send-a-gift-without-choosing-the-delivery-date-or-address-rymbzYYrfl.md): 

## CORPORATE GIFTS & SERVICES

- [Can I cancel my corporate order?](https://help.goldbelly.com/en_us/can-i-cancel-my-corporate-order-BykGMYKrMx.md): 
- [I sent my order as a gift and the recipient was not available.](https://help.goldbelly.com/en_us/i-sent-my-order-as-a-gift-and-the-recipient-was-not-available.-rk1MGYKrfx.md): 
- [Can I order a large quantity and have it delivered to my office for an event, or to distribute the gifts myself?](https://help.goldbelly.com/en_us/can-i-order-a-large-quantity-and-have-it-delivered-to-my-office-for-an-event-or-to-distribute-the-gifts-myself-HyRGFtBzg.md): 
- [Can I customize my corporate order?](https://help.goldbelly.com/en_us/can-i-customize-my-corporate-order-r1CfKtrMg.md): 
- [Can I add a gift message to my corporate gifts?](https://help.goldbelly.com/en_us/can-i-add-a-gift-message-to-my-corporate-gifts-BJTztKrfx.md): 
- [Can I purchase multiple items to send to my recipients?](https://help.goldbelly.com/en_us/can-i-purchase-multiple-items-to-send-to-my-recipients-rypZGFFSzx.md): 
- [What type of orders can Goldbelly's Corporate Gifting Team help with?](https://help.goldbelly.com/en_us/what-type-of-orders-can-goldbelly's-corporate-gifting-team-help-with-HJ2WzKFSzl.md): 
- [I need to send corporate gifts but am not sure what to send. Can someone help?](https://help.goldbelly.com/en_us/i-need-to-send-corporate-gifts-but-am-not-sure-what-to-send.-can-someone-help-B1hbGYKrMg.md): 
- [When and how do I submit payment for my corporate order?](https://help.goldbelly.com/en_us/when-and-how-do-i-submit-payment-for-my-corporate-order-BkiZGtFrGe.md): 
- [Is there a quantity minimum or limit for Goldbelly corporate orders?](https://help.goldbelly.com/en_us/is-there-a-quantity-minimum-or-limit-for-goldbelly-corporate-orders-ByqWfYFHGx.md): 
- [How far in advance should I place a corporate order?](https://help.goldbelly.com/en_us/how-far-in-advance-should-i-place-a-corporate-order-H15bGYYSMe.md): 
- [Corporate Gifts & Services: Terms & Conditions](https://help.goldbelly.com/en_us/corporate-gifts-and-services:-terms-and-conditions-H1tWfYYrGl.md): 
- [Corporate Gifts & Services: Digital Gifts Refund Policy](https://help.goldbelly.com/en_us/corporate-gifts-and-services:-digital-gifts-refund-policy-SJPztKBfx.md): 

## ABOUT GOLDBELLY & GOLDBELLY SUPPORT

- [How can I provide feedback?](https://help.goldbelly.com/en_us/how-can-i-provide-feedback-H1LzGYKSMl.md): 
- [Do you taste test all of the products you sell on Goldbelly?](https://help.goldbelly.com/en_us/do-you-taste-test-all-of-the-products-you-sell-on-goldbelly-ryIzfFKSze.md): 
- [Which internet browsers provides the best Goldbelly experience?](https://help.goldbelly.com/en_us/which-internet-browsers-provides-the-best-goldbelly-experience-H1SGfKFSGx.md): 
- [About Customer Reviews](https://help.goldbelly.com/en_us/about-customer-reviews-HkBGGKYrzg.md): 
- [How Do I Contact Goldbelly?](https://help.goldbelly.com/en_us/how-do-i-contact-goldbelly-B1VzfKKrzl.md): 
- [What is Goldbelly?](https://help.goldbelly.com/en_us/what-is-goldbelly-BkEfGKYBfg.md): 
- [Terms & Conditions - Beverage Partnerships](https://help.goldbelly.com/en_us/terms-and-conditions-beverage-partnerships-SJXMGYYHzg.md): 
- [Goldbelly Terms of Service](https://help.goldbelly.com/en_us/goldbelly-terms-of-service-rJ7zftFBze.md): 
- [Mobile Privacy Policy](https://help.goldbelly.com/en_us/mobile-privacy-policy-HJGGMttHfl.md): 
- [What are Goldbelly's support hours?](https://help.goldbelly.com/en_us/what-are-goldbelly's-support-hours-BJfftKBzl.md): TLDR    Were here 7 days a week across chat email text and phone Hours may vary during the holiday season                   Goldbelly Support Hours    If