TLDR: Your claws arrive fresh via priority overnight shipping. Transfer them to the fridge upon delivery, keep them uncracked, and enjoy within 2 days. No cooking needed — and skip the freezer.
Your claws are shipped in an insulated box with ice via priority overnight shipping. It's normal for the ice to melt in transit — as long as the water inside is still icy cold when your package arrives, everything is safe to eat.
Once delivered, transfer the claws to the refrigerator right away. Keep them uncracked in a bowl and enjoy within 2 days. They're fully cooked at the fishery right after harvest, so no cooking is needed. We don't recommend freezing them.
When you're ready to dig in, crack the claws with a wooden mallet, or even a regular hammer in a pinch!