TLDR: All orders are final sale. If something went wrong such as damaged delivery, order error, or temperature issues — Please contact us within 14 days of delivery with photos and details. We'll investigate and handle it on a case-by-case basis.
Our Policy
All orders are final sale. We don't accept returns on any items, and we're not responsible for packages returned to our partner shops by the carrier.
Something went wrong with your order? If there was an error in how your order was made, please reach out to our Customer Support team within 14 days of delivery. We'll report the issue to the partner shop and work toward a resolution. Every situation is handled on a case-by-case basis.
Package damaged in transit? If your order arrived damaged due to carrier mishandling, contact our Customer Support team within 14 days of delivery with photos and details. We'll open an investigation with the carrier and handle it on a case-by-case basis.
Affected by extreme temperatures or carrier delays? While these situations are outside our control, we understand how disappointing it can be when an order doesn't arrive as expected. Please contact our Customer Support team within 14 days of delivery with photos and details, and we'll do our best to make it right.
Digital gifts (e-gifts and e-gift cards) All digital gifts are final sale once sent to the recipient. We don't offer refunds or cancellations on unused digital gifts. The good news: they never expire and can be redeemed at any time. Please refer to Goldbelly's Terms of Service for more details.
Click here to see Goldbelly's support hours.