Customer Care

MY ORDERS & DELIVERY

• How do I check the status of my order?
• How do I cancel my order?
• How will I know when my order has shipped?
• My order was sent to the wrong address!
• My order will arrive a day after my requested delivery date. Will it still be fresh?

PLACING AN ORDER

• How far in advance should I place my order and schedule for delivery?

SHIPPING AN ORDER

• Why don't all items ship free?

GIFT & SUBSCRIPTION ORDERS

E-GIFTING + LIVE CLASSES

• How does Goldbelly's Send As E-Gift feature work?
• Did my recipient receive their e-gift? Can I resend it?
• Introducing E-Gifts on Goldbelly!
• How Do I Redeem a Food Gift Sent to me via Email?
• What are the Terms of the Send As E-Gift feature?
• Can I cancel my E-Gift?

CORPORATE GIFTS & SERVICES

• Deadlines for Corporate Gifting: Holiday 2023
• Corporate Gifts & Services: Terms & Conditions
• What is the deadline to place a corporate order?
• Is there a quantity minimum or limit for Goldbelly corporate orders?
• When and how do I submit payment for my corporate order?
• I need to send corporate gifts but am not sure what to send. Can someone help?

ABOUT GOLDBELLY

MY ACCOUNT

SUPPORT

• What are Goldbelly's text message support hours?
• What are Goldbelly's email support hours of operation?
• What are Goldbelly's phone support hours?
• What are Goldbelly's live chat support hours of operation?

NEW: Joe's Stone Crab

• How do I place an order for Joe's Stone Crab?
• How big are the stone crab claws by size, and how many should I order?
• How are stone crab claws shipped, and how should they be stored upon delivery?