Mobile Terms of Service
Last updated: July, 11, 2024
The Goldbelly mobile message service, referred to as the "Service," is managed by Goldbelly (“Goldbelly,” “we,” or “us”). Utilizing the Service implies your consent to adhere to these terms and conditions, herein referred to as “Mobile Terms.” We reserve the right to alter or discontinue the Service or its features without prior notice. To the extent permitted by applicable law, we retain the authority to amend these Mobile Terms at our discretion. Your ongoing use of the Service after the effective date of such modifications shall signify your acknowledgment and acceptance of said changes.
By granting consent to Goldbelly's SMS/text messaging service, you consent to receive periodic SMS/text messages from Goldbelly and its representatives sent via your wireless provider to the mobile number you supplied. We may continue to contact you even if your mobile number is registered on any state or federal Do Not Call list. Our text messages may be dispatched using an automated telephone dialing system or similar technology. Messages related to the service may encompass updates, notifications, and information (such as order updates and account alerts). Promotional messages may include offers, promotions, and other marketing communications (such as shopping cart/browse reminders).
You understand you are not obligated to enroll in this program to make any purchases from Goldbelly. Your consent is not a requirement for any transactions with us. Your decision to participate in this program is optional.
Our Service is free; however, you are accountable for any fees related to text messaging set by your wireless provider. The frequency of messages may vary, and message and data rates may apply. Please review your mobile plan and contact your wireless provider for specific information. You are responsible for covering all SMS/text message expenses, including those incurred through your wireless provider.
Cancellation
You have the right to opt out of the Service at your discretion. Simply send the command "STOP" via text or utilize the unsubscribe link (if provided) in any text message to unsubscribe. You may also use the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to cancel our shortcode. Following your request, you will receive a confirmation text message confirming your opt-out, and no additional messages will be sent to your mobile device unless you initiate the contact or have subscribed to other Goldbelly mobile message programs and wish to terminate them. However, in situations where applicable law necessitates otherwise, you must independently opt out of those programs by adhering to the instructions outlined in their respective mobile terms.
Help
For Service support or assistance, text HELP or email support@goldbelly.com.
We reserve the right to modify any shortcode or telephone number used for the Service at our discretion and will notify you of any such changes. Please be aware that messages, including STOP or HELP requests, sent to an altered shortcode or telephone number may not be received. We shall not be held accountable for fulfilling requests conveyed through such messages.
The wireless carriers facilitating the Service bear no responsibility for messages that may experience delays or fail to deliver. It is your responsibility to furnish us with a valid mobile number. If you acquire a new mobile number, you must re-enroll in the program using your updated number.
To the extent allowed by relevant law, you consent to our immunity from liability in cases of information sent through the Service that experiences failed, delayed, or misdirected delivery, any inaccuracies within said information, and any decisions or actions you make, or refrain from making, based on the information or the Service.
We uphold your privacy rights. Please refer to our Privacy Notice to review our procedures for collecting and utilizing your personal information.
E-Gift Terms of Service
Purchaser Terms
When utilizing Goldbelly's Send As E-Gift feature, standard shipping fees and taxes may apply. Goldbelly E-Gifts are can be cancelled only if the email has not yet been sent to the gift recipient. Once the e-gift notification has been delivered via email, the order cannot be cancelled or refunded. In the event that the recipient information provided was incorrect due to error when entering it at checkout, please contact our Customer Care team for assistance and team member will modify the details and ensure your recipient receives their gift.
Redemption Terms
The recipient of a "Send As E-Gift" product will be notified via email at the date and time selected at checkout by the purchaser. Within the gift notification email, a gift recipient can click to redeem the product selected by the purchaser and schedule the delivery. A recipient can only redeem through the email at this time. If they are unable to locate the email notification, the purchaser can re-send the email to their recipient through their Goldbelly account under "My Orders, or contact our Customer Care team for help.
If shipping fees or tax exceeds the amount paid at the time of purchase, the balance must be paid by credit card or other available payment method, in accordance with Goldbelly standard payment policies. Please note that deliveries made to Hawaii and Alaska will incur shipping fees.
Gift recipients have an unlimited amount of time to redeem their gift as there is no expiration. E-Gifts are not currency, and do not have cash value outside of Goldbelly. Goldbelly is not responsible for any unauthorized use of an E-Gift.
Modifications and Product Availability
Our food makers can make changes to their product offerings due to seasonality or other operational reasons. On occasion, the item that selected for a gift recipient may no longer be available when they click on the link to redeem it. Should this occur, the recipient can opt to Exchange For Credits directly on their redemption landing page.
In the event that the recipient is unable to enjoy the gifted product due to dietary restrictions or preferences, the recipient can opt to Exchange For Credits directly on their redemption landing page and select a product that better fits their taste buds.
Click here for more information on how to exchange the gift for product credits.
Digital Gift Card Terms of Service
Purchaser Terms
Goldbelly digital gift cards may be used to purchase any eligible product available for purchase on Goldbelly.com. Your recipient will be notified via email that the gift card was sent by you. You may purchase digital gift cards in US dollar denominations for any custom amount. The amount of the digital gift card you purchase will be charged to your credit card when you confirm your purchase.
Redemption Terms
Once the recipient receives the digital gift card, they will be able to apply the code directly to their cart during the checkout process. If a purchase exceeds the amount of the gift card, the balance must be paid by credit card or another available payment method, in accordance with Goldbelly standard payment policies here: https://help.goldbelly.com/hc/en-us/articles/224334668-What-forms-of-payment-do-you-accept.
Digital gift cards may not be used towards the purchase of gift cards. Purchases made with digital gift cards are eligible to earn reward points.
Restrictions & Exclusions
Gift cards do not expire. Except where prohibited by applicable law, digital gift card recipients may not (a) receive refunds for gift cards, (b) resell or otherwise transfer digital gift cards to others (including without limitation transferring to other Goldbelly Users’ accounts), (c) reload gift cards, or (d) redeem unused gift card balances if they cancel their Goldbelly account. Gift cards are not currency, and do not have cash value outside of Goldbelly. Goldbelly is not responsible for any unauthorized use of an digital gift card. Gift cards cannot be purchased with other forms of gift cards.
Subscription Terms of Service
12 months of a Goldbelly Subscription
By purchasing an Annual Subscription, you acknowledge that your subscription has an initial pre-payment feature for one full year of service. At the end of the year, your subscription will be automatically extended for another term of one year at the then-current subscription rate. You may only cancel your Annual Subscription during the first month of the subscription. To cancel your subscription, email us at subscriptions@goldbelly.com. Goldbelly may submit periodic charges (e.g., yearly) without further authorization from you until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before Goldbelly can act. If a subscription product arrives damaged due to weather or other issues that occur during shipping, we will replace the order on the next available ship date at no charge.
6 months of a Goldbelly Subscription
By purchasing 6 months, you acknowledge that your subscription has an initial pre-payment feature for 6 months of service. At the end of the 6 months, your subscription will be automatically extended for another 6-month term at the then-current subscription rate. You may only cancel your 6-month subscription during the first two months of the subscription. To cancel your subscription, you can call or email us at subscriptions@goldbelly.com. Goldbelly may submit periodic charges (e.g., yearly) without further authorization from you until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before Goldbelly reasonably could act. If a subscription product arrives damaged due to weather or other issues that occur during shipping, we will replace the order on the next available ship date at no charge.
3 months of a Goldbelly Subscription
By purchasing 3 months, you acknowledge that your subscription has an initial pre-payment feature for 3 months of service. At the end of the 3 months, your subscription will be automatically extended for another 3-month term at the then-current subscription rate. You may only cancel your 3-month subscription during the first month of the subscription. To cancel your subscription, you can call or email us at subscriptions@goldbelly.com. Goldbelly may submit periodic charges (e.g., yearly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before Goldbelly reasonably could act. If a subscription product arrives damaged due to weather or other issues that occur during shipping, we will replace the order on the next available ship date at no charge.
Best of Goldbelly month-to-month Subscription
By purchasing a Best of Goldbelly month-to-month Subscription, you acknowledge that your subscription has an initial and recurring monthly payment feature and accept responsibility for all recurring charges before cancellation. Your subscription will be automatically extended for successive monthly periods, at the then-current subscription rate. To cancel your Monthly Subscription at any time, you can email subscriptions@goldbelly.com and we will cancel your renewal for you. If you cancel, you may use your subscription until the end of your then-current subscription term. Goldbelly may submit periodic charges (e.g., monthly) without further authorization from you until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before Goldbelly reasonably could act.
Cookie, Ice Cream, Pie, Sandwich, Cake, Bacon, Pizza, BBQ, & Support Restaurants In Subscriptions
Subscriptions: For pre-paid (3 or 6 months) subscriptions, the subscription will not be renewed after the current term expires. You cannot cancel these Subscriptions and the pre-paid fee is non-refundable.
If a subscription product arrives damaged due to weather or other issues that may occur during shipping, we will re-ship a replacement order at the next available ship date at no charge. We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law.