Exclusions
Goldbelly Reward Points cannot be used or earned on corporate or large batch orders.
Promotional codes cannot be redeemed on corporate or large batch orders.
Payment
Goldbelly accepts payment via Visa, AMEX, or Mastercard. Goldbelly also accepts payment via ACH if the order is over $10,000. Please ask your corporate gifting specialist if your order qualifies and this payment method is preferred.
As tax regulations differ in each state, an estimated tax rate will be calculated when you submit your Order Form to us. Taxes are calculated based on the product purchased, associated shipping costs, and the destination of the package (delivery addresses), which will be reflected in your finalized invoice.
Goldbelly does not accept Net terms (i.e., Net30, Net60, etc.).
Goldbelly requires payment in full before any packages ship.*
*Please note ACH normally takes 2-5 days to process, and Wire Transfers take 1 business day. Please plan accordingly. Goldbelly is not responsible for any delays in processing due to incomplete payment.
Shipping & Delivery
Goldbelly will provide tracking numbers for all packages, shipped with UPS or FedEx, within 24 hours of ship date. Exceptions may apply based on partnering shops.
Goldbelly is not responsible for carrier delays in transit caused by high package volume, weather, mechanical error, local carrier mis-scans, or inaccurate shipping information. Your corporate gifting specialist does everything in their power to ensure your package will arrive on time, but because of unforeseen delays we cannot guarantee an arrival date. Click here to view our complete shipping policy.
Clients must confirm that all shipping information is accurate before submitting an order. If an address needs to be modified while in transit, a $19 address change processing fee ( per package) will apply. Once an address modification is requested, the carrier requires one business day to process the change, which may cause a day in the package. Goldbelly is not responsible for delays in transit caused by address modification.
If a package is returned to the shipper due to inaccurate shipping information or declining the package by the recipient, the client has the option to resend a new package at a discounted price, once new shipping information is verified.
Goldbelly is not responsible for packages reported damaged due to a delay in opening and/or not properly storing the package's contents upon delivery. The client is responsible for letting their recipients know that a package is on the way to avoid any spoilage of the items inside the package.
Damaged packages reported to Goldbelly by the carrier, customer, or recipient will be handled by Goldbelly directly. In most instances Goldbelly will reship any packages that are damaged or reported stolen/lost due to carrier mishandling.
Cancellations, Modifications, and Refunds
Cancellations must be made 14 days before the ship date. All sales beyond that are final.
If your order is placed within 14 days of the ship date, your order is final and will not be refunded.
Goldbelly does not offer refunds on any orders unless there was an error in the making of your order. In this case, your corporate gifting specialist will contact the partner shop about the issue and they will offer a resolution.
Requests to modify your order may be submitted up to 7 days prior to the ship date.
Subscription orders cannot be modified or cancelled after payment is made.
Order modifications including but not limited to, address change and name change, may be subject to additional fees.
If you need to add additional packages to your order after it has been submitted, we recommend visiting goldbelly.com to place a new individual order.