Cancellations must be made prior to 14 days of the ship date. All sales beyond that are final. If your order is placed within 14 days of the ship date, your order is final sale and a deposit will not be refunded. Goldbelly does not offer refunds on any orders unless there was an error in the making of your order. In this instance, your corporate concierge will contact our partner about your issue and they will offer a resolution.