We’re so sorry to hear this! Please contact our Customer Support team at firstname.lastname@example.org within 14 days of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include:
- A photo of the area of concern
- Two full shots of the product (from the side and overhead)
- A shot of the packaging/box
We understand that sometimes items get damaged and we will work to resolve the situation quickly. In most cases, our partners will reship your order at the next available ship date.