If the "Ships On" date (included in your confirmation email) is 3 or more days away and hasn't entered the fulfillment process, you can cancel the shipment on your My Orders page by following the steps in this article.
We are unable to guarantee a cancellation or modification of any order that is shipping in less than 3 days*, as it is difficult for our restaurant partners to pull an order that has already entered production. If your inquiry is received less than 3 days of your order shipping, or if your order is placed within 3 days of the scheduled ship date, we will do everything in our power to accommodate your request. Due to order surges, our partner shops can begin the fulfillment process a few days before your order is ready to ship.
If you need to edit the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, the carrier requires one business day to process the change, which may delay the package. Goldbelly is not responsible for delays in transit caused by address modification.
*There are no returns, modifications, or cancellations allowed on any items that have entered the fulfillment process or shipped.